Increased trust and planning with LTL shipments.
Now all parties – from shippers to carriers to managers at the receiving docks – have clear visibility into when LTL freight is expected to arrive and can plan accordingly. Improved collaboration across the supply chain. One FourKites customer in the food and beverage industry experienced a 67% reduction in customer service calls, and a 147% improvement in customer service ratings, after rolling out FourKites ETAs to its customers. Improved customer service ratings and lowered costs due to more accurate and granular LTL freight ETAs. FourKites’ LTL ETAs are six times more accurate than industry-standard ETAs, and confer multiple business and operational benefits: In doing so, FourKites is able to generate a robust and accurate LTL ETA model that applies to all shippers in every geography. FourKites is now solving this problem by using cutting-edge machine learning algorithms to analyze millions of LTL loads across more than three billion transit miles.
Until today, tracking LTL loads has been one of the industry’s most intractable challenges, due to the inherent complexity of multiple terminal stops and widely variable transit times for LTL freight. This is a genuine breakthrough in real-time visibility, and we are happy to have collaborated with FourKites to help make this innovation happen.” “Predicting accurate arrival times for LTL loads has always been one of the harder problems in supply chain. “The ability to proactively manage exceptions for LTL shipments means better planning, smoother operations and improved visibility for customers,” said Dustin Braun, Senior Director – Logistics, Land O’ Lakes.
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Dynamic ETA for LTL includes automated PRO number generation and comprehensive document retrieval capabilities to streamline processing and keep supply chain partners more informed and aligned. This unprecedented accuracy in LTL tracking means the supply chain can now take greater advantage of a more cost-effective mode of freight transport – improving customer service, lowering costs and expediting the shipment of essential freight in the process. For the first time, shippers, carriers and 3PLs can track less-than-truckload (LTL) shipments from pre-pickup to proof of delivery, with highly accurate, dynamic and automated estimated arrival times (ETAs). FourKites®, the #1 real-time supply chain visibility platform, today introduced Dynamic ETA for LTL.
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